Our platform is driven by sophisticated Deep Learning, Machine Learning and Natural Language Processing algorithms
Extract and integrate data from structured (internal transactional data) and unstrctured (Review Sites, Social Media, Blogs, Forums, Customer Care etc.) data sources.
Clean, consolidate and harmonize data
We are experts in bringing together data of varying formats and structures and transforming it into one integrated and cohesive set.
Product Review Ratings Analysis
Extract data from a wide range of product review sites and generate ratings analysis. Proprietary brand and product mapping allows users to analyze ratings trends by category, sub category, segment, corporations, brand and product
Our domain and client specific algorithms decode customer conversations and reviews into highly accurate actionable themes. Our taxonomies are braoad and deep.
Analyze sentiment mix by themes
Identify variations in customer sentiment for the high priority themes. Understand reasons for the variances.
Intelligent word cloud
Unlike traditional frequency based world cloud analysis which contain a lot of noise, we identify themes that drive positve, negative and neutral sentiment and ratings.
Conduct brand and product comparisons and identify strengths and weaknesses across key themes.
Analyze sentiment trends.
Early warning indicators
Generate signals to indicate emerging risks and opportinities and enable companies to take proactive actions.
Our rapid deployment methodology
Integrate data sources
Develop customized taxonomy
Personalize ML and DL models
Configure visualization portal
Ongoing monitoring and calibration
We outperform other platforms in accuracy of insights, speed of delivery, scalability & customization
- Extract data from a wide variety of sources
- Remove noise from conversations
- Identify sentiment behind conversations
- Classify conversations to themes
- Prioritization of themes
- Link themes to operational KPIs
- Competitive benchmarking
- Leading / Trailing themes vs. competition
- Ratings and Sentiment drivers analysis
Best in class infrastructure
Cloud based platform
Minimal client IT involvement
Insights are delivered near real time
Dedicated client engagement
Talk with an expert to get started today!