The digital revolution has allowed patients to provide timely feedback about their interactions with the health care system (health plans, doctors / nurses / staff in hospitals, physician practices and other health care facilities). Our platform enables health care organizations to mine this rich data, generate insights that identify the major, intermediate and granular themes that impact patient experience and develop a road map to enhance service delivery & employee engagement and improve patient outcomes.
Synthesize patient conversations to understand drivers of satisfaction
Generate deep insights to accurately identify sentiment trends and the drivers of changes in sentiment across a wide range of areas - Doctor care, Staff care, Facilities, Claims & Payments, etc.
Understand total view of operations, prioritize areas of focus and optimize workplace efficiencies
Questions we help health care organizations answer
What are the drivers of patient satisfaction?
Are staff & doctors engaged?
25 Broadway, 9th Floor
New York, NY 10004