Our Artificial Intelligence platform enables companies to enhance service effectiveness 

The Prescriptive Insights Difference

Synthesize all incoming and outgoing communications into meaningful themes. Understand drivers of customer experience and identify areas of risks and opportunities. Quantify impact of problem resolution.

Identify customer paint points

Process all incoming & outgoing communications and identify major, intermediate and granular themes driving reason for contacts

Link themes to operational areas and identify emerging trends

Prioritize customer pain points

Analyze contact channel (calls, emails, chat, FAQs) effectiveness

Analyze problem resolution

Assess service agent performance across all key areas of customer interaction and identify opportunities of first contact resolution

Identify gaps in service agent knowledge, training and coaching

Generate recommendations to feed into knowledge management systems to increase service agent effectiveness

Identify opportunities to increase self service

 

Seamlessly execute on your operational strategies by transforming data into actionable insights