Our Artificial Intelligence platform enables companies to enhance service effectiveness
The Prescriptive Insights Difference
Synthesize all incoming and outgoing communications into meaningful themes. Understand drivers of customer experience and identify areas of risks and opportunities. Quantify impact of problem resolution.
Identify customer paint points
Process all incoming & outgoing communications and identify major, intermediate and granular themes driving reason for contacts
Link themes to operational areas and identify emerging trends
Prioritize customer pain points
Analyze contact channel (calls, emails, chat, FAQs) effectiveness
Analyze problem resolution
Assess service agent performance across all key areas of customer interaction and identify opportunities of first contact resolution
Identify gaps in service agent knowledge, training and coaching
Generate recommendations to feed into knowledge management systems to increase service agent effectiveness
Identify opportunities to increase self service